A fuzzy approach to compare human performance in industrial plants and service-providing companies
Part of : WSEAS transactions on business and economics ; Vol.6, No.11, 2009, pages 557-569
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Pages:
557-569
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Abstract:
This paper presents basic concepts of fuzzy logic area used to structure an evaluation process of theperformance levels of human resources who operate in both - industrial and service providing organizations. Amodel has been developed to each sector. The models use specific mechanisms for comparing performanceseeking to define suitable standards for achieving operational, tactical and strategic goals defined by productiveorganizations. Some essential criteria were used for the performance evaluation, which involve StrategicManagement (competitive differentiation in terms of products, services and processes); Tactical Management(human resources management) and Operational Area (management of the productive process). The results ofthe practical applications in industrial organizations and in service-providing companies were described anddiscussed. A comparative method to detect specific characteristics of each sector is described. The performancestandards compose what can be called an ideal profile of decision-making agents in industrial and serviceprovidingorganizations.
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Subject (LC):
Keywords:
human performance, services and industrial goods, fuzzy approach to evaluation
Notes:
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