Improving employees’ behavior and relationship management : a conceptual framework
Part of : Αρχείον οικονομικής ιστορίας ; Vol.XXVI, No.1, 2014, pages 97-114
Issue:
Pages:
97-114
Abstract:
The purpose of this paper is to explore the value created by employees in the workplace, when they adopt the proper behavior/attitude, for self and relationship management. Relevant bibliography has highlighted the importance of theoretical tools that provide information about employees’ behavior, emotions and relationships in the workplace. This study attempts to examine these aspects by combining two theories as a conceptual framework: Emotional Intelligence Theory and Transactional Analysis Theory. Both of them can provide useful insights to an employee in order to improve his behavior, his relationship management skills, thus promoting communication and quality overall.
Subject:
Subject (LC):
Keywords:
organizational behavior, relationship management, human resources, communication
References (1):
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