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Picón Berjoyo, Araceli
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Soft-Hard TQM factors and key business results
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Calvo-Mora Schmidt, Arturo
Picón Berjoyo, Araceli
Ruiz Moreno, Carolina
Cauzo Bottala, Lourdes
WSEAS transactions on business and economics
Vol.10, No.1, 2013
pages: 14-23
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